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KDGirl101
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Wednesday, December 31st, 2025 11:56 PM

Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getting that purchased item added to Xfinity?

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9 hours ago

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XfinityBenny

Official Employee

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1.3K Messages

12 days ago

@KDGirl101 Thanks for adding a post and thinking of the forum for help. The sing along version is great, and you should be able to access it now. Try the steps below to visit the event hub and get to it. These are the steps we're given, let me know if this doesn't work.

  1. Say "Wicked" to your Xfinity remote to access the special hub.
  2. Explore the Hub: Look for options like the sing-along soundtrack (featuring "For Good," "No Good Deed," etc.) and behind-the-scenes content.
  3. Click on that version and enjoy.

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KDGirl101

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3 Messages

Thank you for your response. When I do that, I get an error. 

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12 days ago

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XfinityRay

Official Employee

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3.6K Messages

You're welcome! I am not seeing this as a known issue so we may need to open a ticket. When I get bonus content, I usually see that under Saved, then Purchases. There will be additional tiles with the content. Did you check there as well? If you did, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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KDGirl101

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3 Messages

@XfinityRay​ Where do I go to start this message? The automated assistant is not helping me at all. Thank you!

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11 days ago

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XfinityAldrik

Official Employee

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2.4K Messages

We can certainly assist over direct message @KDGirl101! The steps above will lead you to direct messaging here on our forums. See this comment here for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_3ny3im

4 Messages

11 days ago

I purchased Wicked: For Good through Xfinity as well. For me, there are no extras except the trailer.

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user_yw7g81

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1 Message

This is exactly the same issue I'm having. 

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8 days ago

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XfinityMatthew

Official Employee

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1.3K Messages

Hello user_yw7g81 We'd be happy to help look into this issue for you. Please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_38n75u

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1 Message

11 days ago

i just purchased wicked for good through xfinity as well it said extra and its only the trailer 

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XfinityThomasC

Official Employee

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3.1K Messages

Hello, @user_38n75u lets work to get a ticket opened so this issue can be tracked. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_gl8shz

Visitor

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1 Message

7 days ago

We also ordered Wicked:For Good.  It only came with that movie-no extra features.  Any help would be greatly appreciated.

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XfinityAbby

Official Employee

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533 Messages

Hello @user_gl8shz, Thank you for letting us know! 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

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user_1bq1qx

Visitor

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1 Message

9 hours ago

Hello,

I am experiencing the same issue. I can view the movie, but no bonus content is showing up.

Thank you for your help!

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