Contributor
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3.2K Messages
wi fi shield/cybersecurity set up without the xfinity app
For those of us with Android 11 we no longer have access to the Xfinity App so how do we set up Cyber Security/WIFI shield? Are they the same and are they really free? And without the app how would we manage the feature?
Are they compatible with Windows Defender?
XfinityAdrienne
Official Employee
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2.5K Messages
6 hours ago
Good Morning, @TerriB! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the access concerns regarding the Xfinity App, and the Cyber Security/ WiFi shield activation. It would require the app to activate the feature, and they are included at no cost as long as you have an eligible gateway. You can find the details here.
As far as accessing it, if you have a tablet or another device that is compatible with the Xfinity App, that would be the best way with activating it. I will document the feedback on our end, as we are always looking for ways to improve our customers experience.
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