1 Message
Why'd he ask my IMEI #
I go to chat, he asks at least 8 questions including my soc# and birthday, (which he asks me to add in a link), once I add that info, answer his questions about my new phone, he comes back to the chat and asks, did I get an email with instructions, when I ordered the phone 😖 If I had the instructions, I wouldn't be asking chat at Midnight
XfinityJoe
Official Employee
•
685 Messages
3 days ago
Good morning @user_pe9o7r if you need assistance,
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0