Visitor
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1 Message
Why?!
I called your team earlier to see if I qualified for any type of discounts since I have been with you all for years. The agent informed me that I am paying $25 extra a month TO NOT HAVE INTERNET!! First off, this is ridiculous, why would I have to pay NOT to have something?? This policy is going to a be a main factor in why I switch carriers. But now, after talking to your agent I can no longer make or receive calls. I dont know what he did but nothing will connect, every call drops, I can't even call customer care. I tried using your chat function but that doesn't work either. The AI [Edited: "Language"] bot just types and types and nothing ever comes through. I need someone to fix whatever happened with my phone service, I paid you TODAY...I dont understand why this would happen.
XfinityShawn
Official Employee
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2.2K Messages
10 hours ago
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