Why you guys still insist on indian poor service?

user_z2k62k, Hi there! Thanks for taking the time out of your Wednesday to reach out. No customer should feel ignored, retaliated against, or inconvenienced after reaching out for help. That’s not acceptable. I also want to be clear and transparent: support teams do not intentionally retaliate by sending unwanted messages or power‑cycling equipment. Those actions can sometimes be triggered automatically by troubleshooting workflows or system checks, but they should always be explained and done with your awareness. That said, your concern matters, and you've come to the right place. We are a team of experts dedicated to providing solutions over social media. We can help get clarity. The best next step would be to review your account activity and modem logs to see exactly what actions were taken and why. We value respect, trust, and accountability, and your feedback is important in helping us improve the experience. I appreciate you sharing what’s been happening, and I’d like to help get this addressed the right way. If you’re open to it, please send us a direct message with your first/last name and full address so this can be escalated and reviewed properly. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.