Visitor
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1 Message
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new customer promotion and it’s significantly cheaper but we don’t qualify. Customer service response is sorry you’re not a new customer. Xfinity builds its brand on us and then later provides discounts only to new customers. We don’t get it. Do we have to keep canceling our service to get the new best offer of $70/month for 1GB internet instead of the “old” customer price of $100? Other providers in the area are half that for the same 1GB. When you have multiple products through Xfinity, they should reward loyalty.
XfinityShawn
Official Employee
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2.4K Messages
12 hours ago
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user_zmk1b9
Visitor
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1 Message
2 hours ago
I have been with Comcast/Xfinity for over 22 years and asked for a price reduction on my services in April...agent said to call back in May and check for promotions. A call back in May rendered no discounts, another frustrating experience, and a huge waste of my time! Over the years I have experienced countless problems with TV, internet, and customer service! Every time I call I feel like I am being hustled and pushed around. My recent TV issues took over 8 months to completely resolve. The resolution was to bury a new line which Comcast attempted to charge me $100.00 fee for their faulty line. Currently shopping for a new internet provider to end my miserable Comcast relationship!
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