Visitor
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1 Message
Why would use suddenly go up?
I am Is being Charged additional funds for three months of overages on WiFi usage. There has been no real change in our lives or the way we use the Wi-Fi and I don’t understand the step change we’ve been seeing in the actual amount used per month. Yeah, there’s only my wife and I so it’s not possibly the kids and we’re not gamers
XfinityKassie
Official Employee
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2.4K Messages
2 days ago
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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BruceW
Gold Problem Solver
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27.2K Messages
2 days ago
https://forums.xfinity.com/conversations/your-home-network/individual-device-data-usage/659ece3a8f01ac51ddb8ffb3?commentId=65a17a11f961c6163a36783a lists some of the most common data "hogs".
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