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Thursday, January 29th, 2026 9:41 PM

Why would Comcast rather lose 2 customer accounts rather than charge the same price for the same service?

I have one account that I was able to secure a $50/month for 1 year (not the 5 year for new customers) for 1 gig.  When I tried to change over my other account (located in the SAME city, one mile away) to this same cost, I was told it was not available for that account.  It was then identified that I was asking for something "UNETHICAL".  Apparently, to ask for the same price that new customers and and existing customer was offered is UNETHICAL?  For some reason, Comcast thinks that it makes sense that for one of my accounts to pay more money for a slower service is a "deal".  I need help to understand all of this.  I am only asking to be treated the same as other customers. 

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Official Employee

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1.9K Messages

51 minutes ago

 

user_9oqq95 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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