1 Message
Why won't you let us talk to a real person
FRUSTRATING. When I get a real person, we solve the problem, but the automated system is Horrible. You find yourself in a loop where the automation asks same question, you answer and are back to the same automation. They never let you talk to a real person. They are losing my business because of this, and because the internet keeps going out. After replacing the modem, which I was told was an update even though it looks the same, my tv can't connect to it at all.
eg7789
12 Messages
4 months ago
I've read that if you call and ask to cancel your account, that'll put you through to a real person.
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XfinityEva
Official Employee
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1.9K Messages
3 months ago
Hello there! Sorry to hear about the experience with trying to connect, so far. We can certainly assist. Can you tell me if you are still experiencing these issues? What error do you have when you try to connect the TV?
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87LtdT
Visitor
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1 Message
3 months ago
I too need help with my bill. I believe there is an error. How do I speak with a real person regarding it?? Do NOT tell me to call 800-266-2278 or 800 934-6489 because they are both the same infuriating circular answering systems designed to defeat talking to a real person.
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NoNoBadPuppy
Problem Solver
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717 Messages
3 months ago
Just keep repeating the word "representative" at every prompt. I have found that this works, although you may have to say it 4 or 5 times for it to finally transfer you to a live agent. Just be aware that the agents are all reading proforma scripts from their computer screens, and most of the lower echelon techs you will get are not very familiar with problems...they just read what is on their screens. If you get a tech that is struggling to fix your issues, ask for another tech or for a supervisor. They may tell you that their supervisor is not available, but you have to stick to your guns and demand to speak to a supervisor. The tech you get transferred to may not actually be a supervisor, because apparently transferring a call to a supe is highly frowned upon. It comes down to a battle of wills, so you will have to stand firm. Do not yell. Do not curse. Do not be disrespectful. Treat them with the same respect you wish them to treat you with. If you start swearing, yelling,. etc, they have the right to hang up on you.
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EG
Expert
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112.2K Messages
3 months ago
Concerns moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
FWIW, they are not "techs". They're tier 1 phone reps.
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user_2bdte9
Visitor
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1 Message
8 days ago
I have the same problem. I called over a week ago to put a landline in and they said it was. I spoke to Mario Samantha Walter Kim Vicky Vinny and the last one said a Teck would call in 24 hours they didn't. I'm changing service too this is horrible. rottenhelp.
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