Why was there no warning of the system maintenance?
My husband is supposed to be logged into work right now. I received no calls, no texts, no emails, and no letters telling us the internet would be down for basically his entire shift. It's the middle of the night. It's not like he has the option of going to the library or coffee shop. He could get fired for this! What is wrong with you people? It's bad enough that he has to schedule his lunch around the nightly reset (which apparently cannot be adjusted or even done at the same time every night.) You couldn't at least tell us ahead of time so he could tell his work they'd need another tech? There's no excuse for this crap.