New Poster
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7 Messages
Why was there no warning of the system maintenance?
My husband is supposed to be logged into work right now. I received no calls, no texts, no emails, and no letters telling us the internet would be down for basically his entire shift. It's the middle of the night. It's not like he has the option of going to the library or coffee shop. He could get fired for this! What is wrong with you people? It's bad enough that he has to schedule his lunch around the nightly reset (which apparently cannot be adjusted or even done at the same time every night.) You couldn't at least tell us ahead of time so he could tell his work they'd need another tech? There's no excuse for this crap.
Responses
ComcastValerie
Official Employee
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103 Messages
1 m ago
Hello, @Lunabug513, thank you for taking the time to post on our Xfinity Forums page. I am sorry to hear of the interruption you and your husband faced with your services. I work overnights as well and I have definitely felt the frustration of a service interruption before. I would like to look further into this concern with you. Please send us a private message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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eddie230
Contributor
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33 Messages
1 m ago
One can absolutely understand your frustration, disappointment and anger at the Comcast organization. It is truly stupefying how a company in the telecommunications business could be this inept at basic communications with its customer base.
This was utterly inexcusable, but for Comcast, and its captive, unfortunate customers, all too common.
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