Visitor
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3 Messages
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, but they need to connect the buildings to the box and don't seem interested. Two weeks now and no internet. They were supposed to do it yesterday and never showed. "Support" assured me they were on their way and would call. No call, no show, no email and my account says I have an appointment a week ago. That was the appointment where the installer couldn't do it because the building isn't connected yet. Assuring me it will all be taken care of when it won't makes me want to file complaints with the FTC, FCC, and BBB. Why offer service at all if you have no intention of connecting it? Right now I am looking up plans with Optimum, so if that was the goal, great job.
XfinityBillie
Official Employee
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3.7K Messages
11 days ago
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user_i7b1kr
Visitor
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3 Messages
11 days ago
For what, all the other messages were not handled the right way, why would this be different?
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user_i7b1kr
Visitor
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3 Messages
11 hours ago
I had to file a BBB and FCC complaint to get it sorted. I finally got the construction ticket finished and the actual install is today. But it never should have taken that much effort. Not for nothing, but talking to people in Southeast Asia didn't help, either, after my complaints I got someone much higher up in the food chain and an American who sorted it right away. Wouldn't it be nice to start with great service instead of having to file complaints to get it?
---As it turns out I spoke too soon. The installer said the construction team that ran the line to the unit damaged the wire and it has no signal, which I find really weird because they tested it after they installed it. I think maybe this guy just didn't feel like working because now we need yet another construction appointment for them to apparently run the line a second time, and another install appointment so we're looking at no internet now till January. We signed up in November. Come on.
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