1 Message
Why was my appointment cancelled
I have no internet service. I have gone through the Xfinity assistant multiple times with no resolution. I set up an appointment through the Xfinity assistant for today between 1:00-3:00. The Xfinity assistant confirmed the appointment through text. It is after 3:00 and now Xfinity says my appointment was cancelled. I didn’t cancel the appointment. What is going on?
XfinityLinda
Official Employee
•
1.3K Messages
8 days ago
Oh, no! We are sad to hear you are having trouble with your internet, @user_6hgehe. You have reached the right team for assistance today. We'll be happy to check your account and see how we may get you back online. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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