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joncount
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Friday, February 5th, 2021 9:00 AM

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Why was I shipped a self install kit?

I've had this service at this address for about two years. I just recieved a new self install kit. Does this come with additional charges? Why was this shipped to me?

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4 years ago

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CCJodie

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1.3K Messages

4 years ago

@joncount Hey there! Thanks for the post. We would be happy to check out that self install kit that was mailed to make sure no additional charges have been applied. Make sure to click my handle to view my profile. Then click the link that says "Send a Message" where we can start the private message. 

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meh2021

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@XfinityJodie

 The same thing is happening to me. I've had my service for three years and just received an email about a self install kit being shipped to me. I have not made any changes to my services. Is there a way to cancel the shipment?

4 years ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello @meh2021. Thanks for taking the time to reach out to us through Forums. We can certainly help and look into the SIK that you are referring to. Please send a Direct Message with your full name and address.

 

 

Here are the detailed steps to direct message us:

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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4 years ago

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