New Poster
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1 Message
Why was I shipped a self install kit?
I've had this service at this address for about two years. I just recieved a new self install kit. Does this come with additional charges? Why was this shipped to me?
New Poster
•
1 Message
I've had this service at this address for about two years. I just recieved a new self install kit. Does this come with additional charges? Why was this shipped to me?
Responses
ComcastJodie
Official Employee
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110 Messages
2 m ago
@joncount Hey there! Thanks for the post. We would be happy to check out that self install kit that was mailed to make sure no additional charges have been applied. Make sure to click my handle to view my profile. Then click the link that says "Send a Message" where we can start the private message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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