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Why the bait and switch for this veteran?
Recently, I was told by Xfinity that they were "thanking me for my service" by giving me Diamond status in the rewards program. Thought this was a great thing because I already was paying $5 a month for Peacock and knew that Diamond status meant I could get it for free. So I clicked the option on the Rewards page to turn on Peacock. But every time I click the link to activate it (https://xfinity.com/activate-peacock) it tells me that my account isn't eligible.
Got customer service in a chat and, at first, they told me that I needed to be a 1Gb internet subscriber. I knew this wasn't true and pushed back and they finally "talked to a manager" and then told me that I was right and should get it through Diamond status. In the end, I even completely cancelled and deleted my Peacock account but it still tells me I'm not eligible.
So you tell me "thank you for your service, here's something free" only to then tell me I'm not really eligible. What a load of BS. I was really looking forward to watching the Olympics but I guess now I'll just read the results online.
XfinityRoberto
Official Employee
•
1.7K Messages
11 months ago
Hello and welcome to Comcast. Thank you so much for reaching out to us regarding the bill concerns. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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