Why system maintenance during business hours?

@NoNoBadPuppy​ Thanks for the condescending reply.  I first tried to talk to a person with customer service to discuss this situation, but resorted to making this post after I couldn't get through to an actual person vs. an automated voice system.

@user_84bcc4

Thank you for your feedback, and I am sorry for any inconvenience the planned maintenance may have on your ability to work. We certainly don't want our customers employment impacted. We do like to give our customers advance notice when we are doing this, so you can plan around these hours. You can view upcoming planned maintenance in your area, by going to the My Account app. There you should see a banner outlining any details about planned maintenance being done in your area. We try to give 48-hour notice, when applicable. 

This is getting to be beyond ridiculous. I was quoted by a support agent AND an on-site tech working in my neighborhood that the maintenance phase would take 1 day. That was last week on Thursday I believe. 

This upgrade project has now pushed system maintenance into a 4th day of outages completely out of scope of initial ETAs and nobody on the Xfinity side seems to have a clue what’s going on or when things will be complete. 

Currently offline as we speak and I didn’t even get a 24 hour notice. We are paying customers with jobs that are dependent on our internet uptime when working remotely. 

Xfinity needs to figure out a solution for an off hours maintenance routine. Period. Completely unprofessional. If lighting is an issue, invest in proper equipment.  

And for those customers that aren’t aware (Because our lovely ISP won’t share or offer this automatically), you can request to be reimbursed for outage periods. The amount used to be greater than what it is nowadays, but at least it’s something. Call in and ask for it. IF you can reach a human.