Regular Visitor
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3 Messages
Why Risk Losing a Loyal Customer?
Can someone please help me get my plan changed/reduced? My bill has increased nearly $100/mo. over the past few months and my services have either stayed the same or have been reduced (e.g. I used to have Starz, but now that is an additional $9/mo). I don't understand why Comcast/Xfinity would risk losing a loyal, paying customer by not offering the same promotions that a new customer gets.
Thank you.
Responses
ComcastTambrey
Official Employee
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2.7K Messages
1 m ago
Hello, @BWet34! Thanks for taking the time to reach out to us here on the Xfinity Forums!
We never want to see any of our customers leave and we would love to look over the available promotions/options in your area to see if we can find something more reasonable for you. Please send us a Live Chat with your first and last name as well as your service address so we can assist.
To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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