Why no details about available plans?
What is the Xfinity Customer Commitment?
Technology and innovation have always been at the heart of what we do. We've reimagined the entertainment you love and we're committed to doing the same for your entire experience.
Our commitment to every customer:
- Respect your time
- Simplify your experience
- Make things right if we fall short
Then, why is it I cannot find the available plans in my area online? That every time I look for plans, I get a message stating “sorry”, that I must talk to a customer representative. When I try to use the chat feature and it provides a link to changing plans, I get the same “sorry” message. When I call the support number, I get disconnected. When I finally talk to a customer representative and she provides information about a potential plan she cannot send me in writing what the plan offers so I can review it. But she can send me a text or email to accept it WHILE ON THE PHONE WITH HER but again not after a review first. However, she did say that I could agree and cancel later.
What do you have to hide by not providing the details of plans in given areas? If not online, then at least via email after a discussion with a customer representative?
So please tell me how you respected my time and simplified my experience. I think you fell quite short.