Visitor
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1 Message
Why longtime customers don’t qualify for better offers?
To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer for a Xfinity mobile plan that would save me money. I took the email to the Xfinity store and they said that offer was only for new customers. I guess my question is why do long time customers not qualify for these plans? My wife and I are both on a fixed income, the savings in these offers would help tremendously. Maybe it’s time to checkout a different service!
XfinityAmira
Official Employee
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4.5K Messages
1 day ago
Hi user_hi9b3l! Thanks for visiting our Xfinity forum. We truly appreciate you being a loyal and long-time customer with us, and my team is here to support you. We currently have a lot of great Xfinity Mobile deals for new and existing customers. My team would love to check your account and see what deals are available to help you save. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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