3 Messages
Why isn't the website using responsive design?
It's the year 20-[Edited - Language]-26. How is it that the xfinity website, including this page, has a mobile experience from 2006? I am literally panning and scanning, zooming in and out of this screen, like an animal, because they haven't employed a design smart enough to see a normal, right-sized screen. How are you not professionally embarrassed for not supporting a standard mobile experience? I would like a genuine answer. We have to use the website for some things which are not offered in the mobile app. Yet every time I log in and see this tiny, unusable screen, I want to [Edited - Inflammatory]. I am currently looking at local ISPs because I don't want my money supporting this [Edited - Inflammatory].
XfinityJamesC
Official Employee
•
2.7K Messages
1 hour ago
Greetings, @user_62wq1e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the website, but you have definitely come to the right place for assistance.
We would be happy to pass this feedback on to our design team. I would also encourage you to visit https://www.xfinity.com/support/svp-contact-form where you can leave additional, direct feedback about how this is impacting your experience as a customer.
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