Visitor
•
1 Message
Why isn't the website letting me post or tag my review?
I just tried to type an honest review multiple times in this box and the platform was so buggy I couldn't even scroll to hit submit. Xfinity has so many problems to figure out. Within less than 6 hours of me setting up my new modem (which is supposed to give me more than "double" my old speed) I cannot watch a show, connect my home devices, or do any of the things I could before. I can't wait to cancel.
XfinityQuemekia
Official Employee
•
483 Messages
3 days ago
Hi there @modento thanks for reaching out, we sincerely apologize for the incredibly frustrating experience you've had, both with the review and the performance issues with your new modem. This is certainly not the experience you should have. We want to get this resolved for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0