1 Message
Why is your live chat like this.. i just need help
What's the point in having live chat if your employees have to meet a sales pitch quota so high that i can't even get my question answered. It takes up to 5 minutes to get a response to each message I send, and in the middle of trying to get a process explained to me, I am asked if I want to upgrade my internet or purchase mobile service, multiple times!!! It makes no sense and it is a waste of everyone's time, including your own employee's and company's. I am just trying to figure out the process for getting service transferred to an apartment bulk plan (a fairly simple question!!) and I can find no answers online and now I'm going to clog up your phone line, or take somebody's time in a physical store to get help. It is ridiculous and absolutely terrible customer service. Your customers do not have time to be given the run around constantly and it's disgraceful that you do this when we have no other choice. I won't be using xfinity again after this
XfinityAlyssaA
Official Employee
•
1.9K Messages
5 months ago
Good evening @user_pcc869, and thank you for reaching out on our Community Forums to let us know about your experience, we appreciate. We are sorry to hear about the frustrating experience as this is never how we want our valuable customers to feel. We appreciate the feedback and are happy to forward it. Our team can assist with transferring your service to an apartment with a bulk plan. To get started, can you please send us a Direct Message with your first and last name along with your current service address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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