Why is your customer service [Edited]?

in early December, my neighbor hit the cable box that sit beside their driveway, interrupting the service at my house. A service technician came out the next day and ran a new cable to my house. He informed us that someone would be there within seven days to bury the cable and replace the box. NO SHOW!! In early January, I called your customer service told them I waited till after the holidays to inquire which they thanked me for. I was told someone would be out within seven days to take care of the problem. NO SHOW! on January 10, 2026 I called yet again I was told someone would be at my house no later than Thursday January 15 to bury the cables and fix the box. NO SHOW! I called once again January 17 in the morning. I was told there was a technician on the way to my house. They would be here no later than 8 PM. ONCE AGAIN, NO-SHOW!! Why do your customer service Representatives blatantly lie and why does your customer service [Edited: "Language"] so bad?