Why is xfinity disrupting internet connectivity to update high speed cables during work hours ?

Very irritated and unhappy customer here.

this is the third time in the last 10 days that xfinity has disrupted internet connection to my house so they can update ‘high speed cable’ for my neighborhood in ann arbor mi. All on weekdays at high usage time for work.

I am wfh for a high tech job and this is getting beyond frustrating .
Today internet was cut off at 9 a

that is prime time for meetings and work.

xfinity if you r listening, please dont offer future improvements at the cost of current connections.

looking at other providers so i dont have to deal with this anymore

Usha

Responses

XfinityRaul

Official Employee

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915 Messages

1 year ago

Hello, @Usha2708. I sincerely apologize for the inconvenience this interruption is causing you. I also WFH and I know how important it is to always have a reliable connection. It's important to us that our infrastructure is updated to keep up with demand, and more efficient hardware with less chance of failure.

I'd love the opportunity to review your signal to obtain more information on this service interruption. Please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right.

0

U

Usha2708

Visitor

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3 Messages

1 year ago

Hi Raul

not seeing a chat icon in the top right of my screen that u indicated.

i am on my mobile phone I will log in on my computer tomorrow and follow up with u

thanks

4

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XfinityJosephA

Official Employee

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821 Messages

You're welcome @Usha2708, we appreciate your patience. If you are logged into forums you will see the Direct Messaging icon on the top right next to the bell. (notification icon)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Again

Expert

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28.7K Messages

@Usha2708 On my Android phone I see that icon in the upper right to the left of my avatar; the bell icon, however, is missing.

This is from my PC but the icon is the same.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

1 year ago

U

Usha2708

Visitor

•

3 Messages

@XfinityJosephA

Thanks, I can see the chat icon on my computer.

But now I cannot find XfinityRaul in it or for that matter XfinityJosephA

Finding a whole lot of other Xfinity ids. Do I just reply to any of the available ids ?

or is there one person my issue is assigned to ?

Thanks

Usha

1 year ago

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XfinityKimberlyB

Official Employee

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734 Messages

We are a group of dedicated Xperts and Employees that are here to help. When you meet us in a private message, it is a secure way of communicating private information that need to locate the account.

We are not a live chat and you never get disconnected. We find this format very convenient for our customers. Come and go as you please, we will still be here.

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

Usha2708

Why is xfinity disrupting internet connectivity to update high speed cables during work hours ?

XfinityRaul

Usha2708

XfinityJosephA

Again

Usha2708

XfinityKimberlyB

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