Why is xfinity disrupting internet connectivity to update high speed cables during work hours ?
Very irritated and unhappy customer here.
this is the third time in the last 10 days that xfinity has disrupted internet connection to my house so they can update ‘high speed cable’ for my neighborhood in ann arbor mi. All on weekdays at high usage time for work.
I am wfh for a high tech job and this is getting beyond frustrating .
Today internet was cut off at 9 a
that is prime time for meetings and work.
xfinity if you r listening, please dont offer future improvements at the cost of current connections.
looking at other providers so i dont have to deal with this anymore
1 year ago
Hello, @Usha2708. I sincerely apologize for the inconvenience this interruption is causing you. I also WFH and I know how important it is to always have a reliable connection. It's important to us that our infrastructure is updated to keep up with demand, and more efficient hardware with less chance of failure.
I'd love the opportunity to review your signal to obtain more information on this service interruption. Please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right.
1 year ago
not seeing a chat icon in the top right of my screen that u indicated.
i am on my mobile phone I will log in on my computer tomorrow and follow up with u