Visitor
•
1 Message
Why is Xfinity customer support so terrible
I tried to get questions about my bill answered. First the automated phone line kept sending me texts to chat with an automated chat system that didn't even give me any information I needed and got stuck in a loop. When I finally got past that on the phone it kept trying to restart my modem - I didn't need my modem restarted, I needed to ask about my bill. Despite saying that I had questions about my bill over and over it kept trying to restart my modem.
EG
Expert
•
110.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinitySheila
Official Employee
•
1.1K Messages
11 months ago
Hi there! I understand how important it is that your billing questions and concerns are address and apologize if you had trouble reaching us. Glad you made your way here! I am happy to take a look and assist in any way that I can.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
0
0