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user_4wnih1
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Tuesday, March 4th, 2025 8:21 PM

Why is Xfinity customer support so bad?

Give us live agents again, and America based agents, not foreigners from the Philippines. Paying $394 per month with terrible service, unacceptable, will be going streaming as soon as I can figure it all out.

Question

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Updated 

4 months ago

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2

EG

Expert

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111.7K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

Official Employee

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2.4K Messages

4 months ago

 

user_4wnih1 Thank you so much for stopping in for help with getting assistance. We appreciate your feedback and are here to offer any assistance you may need. Let us know what help you are looking for so we can better assist. 

 

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user_4wnih1

2 Messages

Nothing answered, get real people answering posts. Not AI...

Fix the problem,  get Live American support,  not foreigners that don't speak well, and crazy complex navigating to even get to the foreigners.  

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4 months ago

0

XfinityAmandaB

Official Employee

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2.4K Messages

 

user_4wnih1 There was no question in your post, I apologize if I missed it. We appreciate your feedback on the support you would like to receive and will make sure to pass that along. In the meantime, I am here in the U.S. and our team is more than happy to help if you have a concern regarding your account and services that needs to be addressed, please let us know. 

 

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4 months ago

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