Visitor
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2 Messages
Why is xfinity customer service this worse?
I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.
The worth part is i have been taking to multiple representative over calls for 1 month now and the first rep opened an ticket for adding 6th line and though it was closed, all the following reps provided me incorrect information that the ticket is still open or the sim card is being shipped they even provided me a tracking number.
After 1 month they are now saying that I cant add 6th line until 3more months and If i decide i can move back to tmobile After paying 100$ in activation fees and not able to get 400$ credit for the new phone i bought.
user_r4hzm5
Visitor
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2 Messages
11 hours ago
Not just customer service even the Xfinity Field Sales Consultant also dont care as i was in touch with them to add lines and after adding 4th line they just disappeared until then it was constant calls and follow up. After 4th they started to ghost me and im left with false information, false promises and ending up paying more than what i would have paid if I was still in tmobile.
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XfinitySeth
Official Employee
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735 Messages
10 hours ago
Happy Saturday user_r4hzm5 👋 I appreciate you joining us in our community, and even more so for the big move you made to join the Xfinity Mobile family with your four lines! After reading your situation, I can definitely understand how you feel and would feel the same way you do. The last thing we want to have your transition into Xfinity Mobile be a rocky one, so I'd be happy to look into this further for you to help any way I can.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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