Why is Xfinity Assistant so reluctant to connect to live agent?

I must express my sincere concern regarding the difficulties I have encountered when attempting to seek assistance from the Xfinity Assistant. Despite multiple attempts, it has been exceedingly challenging to connect with a human representative, and as a result, my technical issue remains unresolved. On two occasions, I was able to speak with an agent, but the process involved several lengthy cycles through the automated system, which has caused significant inconvenience. I kindly request your assistance in addressing this matter promptly and ensuring that I receive the necessary technical support as advised.