Why is there no real customer serivce anymore?

@XfinityJustinC​ 
"We do have order approvals that show the changes being made on the order at the time to try and help ensure everything is correct before moving forward with changes."

No you really don't. They are not itemized and assume the customer knows exactly what each package contains and when the offshore boiler room worker lies about what is and is not included one cannot make an informed consent.  In my case it was not explained that it was removing linear channels in favor of only streaming.  This was NOT and I quote "exactly what you have".  That was a lie and emblematic of the dishonest business practices of Comcast. I also don't much care for them lying about "being customers themselves", but when they lie all the time anyway I suppose it's just sauce for the goose.

There have been 5 boxes on this account for years.  Nothing has changed except the cost and the poor service.

No, the error pops up on various boxes when nothing is being recorded.  And even if there was something being recorded I fail to see how this would be acceptable.  

I also noticed you conveniently skipped the part about how you have not been consistently delivering the overpriced service I'm paying for. 

@Darby_Crash the TVs have tuners in them, so depending on how many are use and recordings happening this can cause confliction which may limit the number of live shows that can be viewed so wanted to see if that could have been causing the message to appear. 

The order recaps should have a full breakdown of services being removed, and again understand how it can be frustrating if not all the information of what was being changed was discussed at the time. I'd definitely like to look into playback issue as well as concerns you'd have about billing. 

Since I'll need to gather some information we don't want in our public conversation.

Could you please send our team a direct message with your full name and full address?

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DM sent.  And no, there was no detailed list of what was going away, just what the packages were and importantly no warning that what I had was an irreplaceable legacy package.  So very dishonest and deceptive practices on the part of Comcast.  But then the ONLY thing Comcast seems to care about these days is making sure those checks clear.  Also I don't think all five boxes have ever been active at the same time, but even if they were, you're saying that have them all on will prevent recording from happening?  Is that really how poorly engineered this all is now?