Visitor
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1 Message
WHY is there no CUSTOMER SERVICE w/this company???
Have been trying to get assistance with an internet connection issue and an apparent download speed problem for weeks now! The customer service numbers simply DO NOT WORK!!! I think it’s time to go back to Verizon Fios!! This is my LAST EFFORT TO GET ASSISTANCE!! Let’s see if I get a response. Unbelievable!!!
XfinityJohnG
Official Employee
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2.3K Messages
2 days ago
Thank you for reaching out to us here. If you are still running into those issues with your internet service, we would be happy to look into that from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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