user_hm1t7's profile

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Monday, May 11th, 2026 5:30 PM

why is the contract saying a different price than was agreed upon AGAIN!!!!!?????

I was on the phone for over 2 hours already today with a rep employee #[Edited: "Personal Information"] and I agreed to an internet only price that was 51.31 with taxes included for 1 year and our other service's at this address were cancelled as of April 7th 2026. Why does the Email they just sent me say $110 dollars?? I did not and do not agree to this amount and have spent numerous days and hours prior to todays call getting the services cancelled for cable tv, and phone that was cancelled on April 7 2026 and then they lied and and screwed up my 5 year guarantee internet service that was supposed to be 61.34 TOTAL for 5 years with no contract. I am not going thru this again. If you don't fix this TODAY!!! Before 3pm CT, I am going into the store and cancelling ALL services and going to ATT. This is horrible. Tammy &Hardy [Edited: "Personal Information"]

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Expert

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117.9K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.2K Messages

6 hours ago

 

HMEDLIN  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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