Why is tech support trying to get social security numbers!

She'll be going into a store tomorrow to make certain that nothing was changed on her account and that a technician was actually scheduled. Xfinity should be ashamed of themselves trying to confuse and take advantage of seniors who are having issues with their service. Her internet service is out so they try to send her an agreement to switch her cell phone service to Xfinity?! How many seniors have you scammed like this! I should report Xfinity to Florida's Attorney general to investigate this shady nonsense. 

Thanks for letting me know she will visit the store tomorrow, user_y9a95k. Our Xfinity Mobile service is a great deal! We would bring that up and ask permission before asking for personal details. We have security measures in place with our customer approval program where changes cannot be made without the consent of the account holder, the primary user, or a manager. If you are not already authorized as a Manager on your mom's account, she can add you with these instructions, https://www.xfinity.com/support/articles/primary-and-secondary-accounts. That gives you a login for the account and authorizes you to reach out and discuss the account, make changes, set up a visit, etc.