Visitor
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3 Messages
Why is support asking for my SSN?
I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify my account in a different way. This is all AFTER I authenticated myself via my phone number, and then in person with the last 4 of my payment method. Why is Xfinity using the full SSN as a verification method, and how is it acceptable to be asking us to enter it into a phone system that's obviously not even in the United States?
XfinityRaul
Official Employee
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2.5K Messages
3 hours ago
@user_0szi4z Thank you for making us aware of your experience with this authentication process you had last night. We normally only request for basic personal information and the last 4 digits of the card on file (depending on the department). The full social security number is only requested via secure authentication system when dealing with Xfinity Mobile. We offer services and support for Xfinity Mobile at certain Xfinity stores that can be found by using the Xfinity app.
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