JK49745's profile

Visitor

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1 Message

10/26/2026 7:24 PM

WHY IS SO HARD TO GET HELP

Every single time I want to talk to a human being about a problem I am having I get stuck in an endless cycle of nowhere with the stupid AI chatbot. 

I want to talk to a person and it is impossible to communicate with anyone. Seems stupid for a communications company, but here we are. 

I seriously hate it here. I hate xfinity and I hate all of the services. I used to be a loyalist because I actually like cable but your moves to AI customer care is an complete and utter failure. 

I want my spam emails to stop and I want to talk to a person when I have a question or problem. There is no place else for for me call or complain. No email. No people.  [Edited: "All Caps"]

[Edited: "Inappropriate Language"]. 

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Expert

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35.1K Messages

15 hours ago

@JK49745 

Are you still getting your @comcast.net email at https://connect.xfinity.com/appsuite ?  Or have you migrated to Yahoo! Mail?  https://yahoo.com 

Official Employee

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3.8K Messages

12 hours ago

 

JK49745 Thank you for reaching out! We completely understand your frustration. While no email provider can stop every spam message, reporting spam and blocking senders can help reduce unwanted emails.
 
I've attached an online article that will help you combat spam email in the Xfinity email portal. 
 
 
Our Xfinity Community here is more than happy to help you out! 

 

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