Visitor
•
1 Message
WHY IS SO HARD TO GET HELP
Every single time I want to talk to a human being about a problem I am having I get stuck in an endless cycle of nowhere with the stupid AI chatbot.
I want to talk to a person and it is impossible to communicate with anyone. Seems stupid for a communications company, but here we are.
I seriously hate it here. I hate xfinity and I hate all of the services. I used to be a loyalist because I actually like cable but your moves to AI customer care is an complete and utter failure.
I want my spam emails to stop and I want to talk to a person when I have a question or problem. There is no place else for for me call or complain. No email. No people. [Edited: "All Caps"]
[Edited: "Inappropriate Language"].


Again
Expert
•
35.1K Messages
15 hours ago
@JK49745
Are you still getting your @comcast.net email at https://connect.xfinity.com/appsuite ? Or have you migrated to Yahoo! Mail? https://yahoo.com
0
0
XfinityMartyR
Official Employee
•
3.8K Messages
12 hours ago
0
0