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user_c0cdc4
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Visitor

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4 Messages

Tuesday, March 21st, 2023 1:29 AM

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Why is Paramount+ constantly buffering

​The only app on my Xfinity box that constantly buffers is the Paramount+ app.   I find no video resolution configurations so how can this be improved??​ 

Question

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Updated 

2 years ago

 • Edited

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CCGina

Official Employee

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800 Messages

2 years ago

HI there, @user_c0cdc4. Thank you for letting us know about the trouble with Paramount+.

 

You mentioned that this is the only app having issues, but are there any devices having trouble connecting as well?

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user_c0cdc4

Visitor

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4 Messages

2 years ago

No.  Just the app on my cable box

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XfinityMichaelC

Administrator

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4.2K Messages

Thank you for that information. Have you tried to uninstall the app, reboot the cable box, and then reinstall the app to see if this clears up the buffering?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c0cdc4

Visitor

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4 Messages

2 years ago

The whole app is slow.   Takes forever to load and 10 seconds per click on the remote.

I restarted the box and it improved slightly, but after one episode went back to buffering.

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user_c0cdc4

Visitor

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4 Messages

2 years ago

So no more thoughts??

(edited)

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CCStephanieT

Contributor

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342 Messages

@user_c0cdc4 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

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