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user_erhzbl
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Visitor

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3 Messages

Monday, April 13th, 2026 8:41 PM

Why is our service so consitently unreliable?

Just about once a week we have an outage.  My wife and I work from home so we can not afford for our internet service to keep dropping. 

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7 hours ago

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XfinitySean

Official Employee

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601 Messages

7 hours ago

Thanks for taking the time to post on our community forums, user_erhzbl! I work from home as well, so I completely understand the importance of having a consistent connection when working. Are the issues you've been having specific to your home, or have they been linked to area wide interruptions?

 

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user_erhzbl

Visitor

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3 Messages

7 hours ago

Ever since we moved in (July 2024) there have been regualar outages.  But over the last 4-6 months they have increased to almost weekly.  

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XfinitySean

Official Employee

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601 Messages

I see. We may want to take a closer look at your home to check the signal strength to your equipment. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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