Visitor
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1 Message
Why is my service disconnected?
I thought Fios was bad, signed up for Xfinity internet a bit over a month ago and I still have no service. I logged into the account and see my service is disconnected, the service never started; it took x-finity about a month to have underground lines placed, then no tech has come to the house to finish the install. So why is my service disconnected? X-finity is even worse than Fios.
XfinityMelinda
Official Employee
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461 Messages
2 hours ago
Hello @user_2z54bj, and thank you for reaching out on our Community Forum. We can understand how frustrating it is to wait for the underground work to be completed, only to find your service showing as disconnected before the installation was finished. We’d be happy to take a closer look with you.
Have you received any emails from us about your installation or account status? And are you still able to sign in through the Xfinity app or online?
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