Visitor
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1 Message
Why is my data usage so high?
It is 6 days into September and somehow Xfinity app is saying I used 1.2TB of data. I don’t live stream or game online and I live alone. I have 3 devices that I use WiFi on, but I use my iPad and phone primarily for social media. I don’t understand how this is possible. I unplug my modem everyday before work and I work 5 days a week. I do watch some hd videos on YouTube. I checked connected devices and I didn’t see any unrecognized devices. I changed the name of my WiFi and my password. I even made it so WiFi is hidden.
Does anyone have any idea why this is happening?
XfinityMarshante
Official Employee
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469 Messages
7 days ago
Hello @ajrotc, thank you for taking the time to leave a post. Thank you for providing the details of the steps you have taken to see what may be increasing your data usage. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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