Why is my address blocked from xfinity?

Question

I changed internet providers, I want to go back to xfinity, why is my address blocked?

EG · Answer

The concern is not 'On Demand' help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

user_yg1692 Hello and thanks for creating a post on our Community Forums. Most commonly, there would be a block on an address if there was a balance left by a previous account. Is this the same address you had service with us previously?

Customer Service

user_yg1692

Why is my address blocked from xfinity?

EG

XfinityThomasD

New to the Community?