Visitor
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1 Message
Why is my account not found? I just want a new phone
I tried to get a new phone at the store and they were unable to access my account
Visitor
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1 Message
I tried to get a new phone at the store and they were unable to access my account
EG
Expert
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117.1K Messages
5 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.8K Messages
5 hours ago
Hi user_9ps3pw! Thanks for taking the time to visit our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this account concern. My team is here to help and would love to further look into this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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