7 Messages
Why is my account cancelled when my bill has been paid?
For January I paid $55, the usual rate on Jan 07. Tonight my Internet just died and it says my account no longer has service.
I have a bill due on Feb 06 for $105?
[Edited: "Profanity"]?
XfinityRaul
Official Employee
•
2.5K Messages
6 hours ago
@lanc3r3000 Thank you for making us aware that your services have been interrupted. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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