WHY IS IT SO IMPOSSIBLE TO TALK TO AN AGENT
I have been having internet issues for months and the one time I've talked to an agent, they were not able to help me at that time I was told that they will call me back that day at 3pm...that was 8 days ago. Today I am having the same issues and the automated system just says we are sorry, thank you for your call and good bye.
My internet goes out multiple times which forces a modem reboot, which has changed my modem's password to something other than the Arris SB8200's default (last 8 of serial #) password which forces me to do a factory reset and that will dump my system's event log. I save my event log in the event I actually get some technical support for my ongoing issues with this abhorrent service I have received thus far.