1 Message
Why is it so hard to try and get in touch with a live person?
I have some billing concerns and the Xfinity assistant is no help. It keeps offering to connect me to a live person but then isn’t intelligent enough to do so. Very frustrating!
1 Message
I have some billing concerns and the Xfinity assistant is no help. It keeps offering to connect me to a live person but then isn’t intelligent enough to do so. Very frustrating!
XfinityOrlandoM
Official Employee
•
2.5K Messages
8 months ago
@Snappedninja
Thank you for reaching out to our Forums team, it’s great we can connect this way! I understand how it is to have concerns with my billing.
Go ahead and send us a direct message including your name and complete address so we can further assist you.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
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