1 Message
Why is it so hard to start service on time?
I moved in to a brand new fiber ready building complex (built 2023) on 08/01.
im paying for xfinity internet as a part of my utility package but the latest xfinity has agreed to setup internet is 08/06. I work from home. This is the worst internet experience I’ve had, don’t you guys realize that people work from home. Internet is like water and electricity now If you can’t schedule setup the day of lease start at least give us a self service option. (Btw my apartment building has a exclusivity like agreement with xfinity so we pay internet bill. As part of rent)
XfinityRaf
Official Employee
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946 Messages
2 years ago
Good afternoon, and thanks for taking the time to reach out to us. We can take a look and see if we can push your install date up a few days, but chances are you have the first available appointment. If you want us to take a look, please send us a private message with your full name and full service address.
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