Visitor
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1 Message
Why is it so hard to request a technician
Not one not two but three calls just to get a technician to come to my house and install a coax outlet. The first one made the appointment but for some reason never got approved or went through. Never got a call or an email saying this happened so I waited for nothing. The second one had no idea what a coax outlet was and sent me to another line that hung up on me. When I called the third time the guy finally helped me and made and appointment for me and made sure I had the confirmation number but now I have to miss work. My question is why did take three [Edited: "Language"] call so I can request a technician please for the love of god fix your customer service and your [Edited: "Language"] robot calls.
XfinityAmira
Official Employee
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4.1K Messages
3 years ago
Hello @user_c52495, thanks for reaching out on our Forums page in regard to your installation and customer service concerns. I first want to apologize for any inconvenience, confusion or frustration we caused you around this. To clarify, as long as you already have the coaxal wiring pre-installed within the wall where you want your outlet to go, our techs should have no problem installing a new outlet for you. However, if not, you would want to consult with an electrician first, as in most cases our techs will not perform any type of wall fishing for cabling, etc.
This may have been why you received different answers, but it was our fault for not asking better questions to confirm that both we, and you understood. I hope you can forgive us for that. Although I am sorry you have to miss work, I am happy to hear you were able to get the appointment successfully set up. My team would love to follow up after your appointment and be of any other assistance needed. Please send us a Private Direct Message for any further assistance with this.
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cegrove
New Poster
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4 Messages
3 years ago
A agent in South Africa promised a technician a week ago. Have not heard from anyone. All my tvs (4) stop streaming.
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user_8c635f
Visitor
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2 Messages
3 years ago
I just had a similar experience. My cablebox is down. All it does it tell me "No Signal". I went to the Support site, got someone on a chat line, and they did everything they could do remotely. The support person said that he/she had exhausted all that they could do and set me up with an appointment from a technician. We waited patiently lthe next day for someone to show up. Nobody did. Then I called the support number and the bot tried to do a repeat of the work that had already been done. Finally, some how some way the bot told me that I had not appointment with a technician at all.
So I chatted with a support person and he said he could see my appointment on his side. He had no idea why the bot could not find an appointment when I called the main number. So he set up an appointment for me again. M wfe today logged onto our Xfinity account and we have not appointment set up. Right now it is fair to say that I do not know how to get a technician to come over to our house. The obstacle ourse of mindless bots and unkept promises makes me feel I need to back off the idea of cable TV altogether. I think this is what happens when a company has a monopology in a certain region. All the time this is going on, I am paying for it. I feel like someone is holding a gun on me and asking for my wallet.
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