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user_uoqvz9
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2 Messages

Thursday, August 22nd, 2024 2:29 PM

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Why is it so hard to reach a person

I am about to switch providers. Xfinity is awful. I have been having internet issues for a month. Finally get a representative to come look at my internet. Comes to my house, does not fix problem, tells me he will call me the next day to confirm if problem is fixed. Does not call me, problem is not fixed. Ask him if there will be a charge associated with this service. He says no, look at my statement, I'm getting a $100 charge for professional install. The guy didn't even install anything. Try to reach customer service to resolve my issue, I CAN'T EVEN GET A PERSON. This is not a forum post but a warning, never use this awful company. 

Question

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Updated 

9 months ago

57

1

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XfinityOrlandoM

Official Employee

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2K Messages

9 months ago

@user_uoqvz9

 

I’m sorry to hear that, I know how important the internet is; I use it to work from home every day. ! I understand how concerning it is to receive a bill higher than expected for charges you were  informed would not be applied.

 

I'll be happy to get your Internet connection and your billing concerns resolved, to get started please send me a direct message.

 

To send a direct message:

Click "Sign In" if necessary

  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

 

1

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user_uoqvz9

2 Messages

I have reached out in this manner and no one is responding.

9 months ago

0

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