draconis-nematoda's profile

New Poster

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2 Messages

Tuesday, November 5th, 2024 2:37 AM

Why is it so [Edit: Language] hard to talk to a live person?

I'm really getting tired of the constant [Edit: Inflammatory] runaround from your [Edit: Language] AI bot. I need to talk to a service tech, live and on the phone. Why are you making things so [Edit: Inflammatory] hard for your customers to get help?

I need to have my cable physically moved. I need a service tech to come here with a cherry picker and move the cable from the pole so it does not cross over my neighbor's patio roof. He needs to move his shed to another location and in order to do that he has to lift the roof of the patio cover and the coaxial cable is in the way.

I have called four times and can never get someone who seems to understand my problem.

Please for the love of all that is Holy get a better AI  customer service bot!

Official Employee

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1.5K Messages

19 days ago

 

draconis-nematoda Thank you for reaching out! I'm sorry to hear you have not been able to reach our team over the phone. We can help submit a request for you to have the cable drop moved. Please send us a direct message, so we can gather your location information. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

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