Regular Visitor
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7 Messages
Why is it so difficult to cancel my service? Are you that desperate for money?
I sent Comcast a letter indicating that my service should be canceled effective March 13, 2024, and to adjust my bill accordingly. I followed it up with a second letter a week ago, which should have reached them by now. Both were sent to the address at 1701 JFK Boulevard in Philadelphia, per the instructions.
They're still billing me. (And thanking me for being a Comcast customer while they're at it.)
By now, I'm not a "customer." I think I'm more of a hostage. Do I need to use a language other than English? Should I find a lawyer? I'll be more than happy to meet them in court with my proof of mailing and their own records that my modem has been offline since my requested cancellation date. Has anyone else had a problem with these [Edited: "Inflammatory"]?
XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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