Visitor
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6 Messages
Why is it "ok" for Xfinity not to honor what customers are told by Xfinity agents and also documented in account notes?
My services were interrupted yesterday for a payment of $252. I called to ask just for another 24hrs and the agent agreed. Today, less than 12hrs later, I went to pay the $252 as agreed but found out it was doubled to over $500!! I called again and was told that I can enroll in an installment plan. Guess what, I was LIED to, not once BUT TWICE! Even though everything I am stating is 100% true in my account notes, EVERY supervisor is telling me that "sorry that you were lied too by 2 different people, but Xfinity does NOT have to honor what was told to you. Absolutely ridiculous and NOT ok. I am researching what services I can use and not continue with Xfinity after these disgusting lies!
Again
Expert
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31.5K Messages
2 years ago
@user_f36709
Please do not spam the forum with the exact same message. Doing so is a violation of the Guidelines and the Acceptable Use Policy.
Thanks.
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user_f36709
Visitor
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6 Messages
2 years ago
It wasn't on purpose, I was able to figure out the correct way to post. My apologies.
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CCAlisha
Problem Solver
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571 Messages
2 years ago
Hello! I am terribly sorry to learn of your experience. Our team is happy to review our options with you. Please send us a DM with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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