Why is it impossible to get someone on the phone?!!!!!

I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again with the troubleshooting!! This is incredibly frustrating! IT should not be this difficult to speak to someone and to schedule a technician! I swear as soon as I can, I'm canceling my service